Player Privacy Policy

This Privacy Policy explains how FeliceBet collects, uses, stores and protects personal information when you use our online casino and sports betting services in Canada. We take your privacy seriously and describe below the types of data we handle, how we use it, who we share it with, and how you can exercise your privacy rights. If you have questions you can contact our privacy team at [email protected].

Types of data we collect

Personal data

When you register and use our services we collect personal information such as your name, date of birth, address, email, phone number and identity documents for verification (KYC). We also record account credentials and preference settings.

Technical data

We collect technical information automatically from your device and browser, including IP address, device type, operating system, browser type, language, and connection data. This helps us keep the site secure and optimised for mobile and desktop use.

Transactional data

Transactional records include deposits, withdrawals, bets, game play history, bonuses applied and outcome details. Payment method information is collected to process transactions, but full card or bank account numbers are not retained by us where third-party payment processors are used.

How we use your information

We use personal and technical data to provide and operate your account, process payments, complete KYC checks, prevent fraud and money laundering, and handle customer support requests. We also use data to maintain the security of our services and to comply with legal and regulatory requirements.

With your consent we may use contact details to send account-related notices and marketing communications. You can opt out of promotional messages at any time through your account settings or by contacting [email protected].

Data protection practices

We protect information using administrative, technical and organisational measures, including encryption for data in transit and access controls for stored information. Access to personal data is limited to staff and processors who need it for legitimate business purposes and who are bound to keep it confidential.

Cookies and tracking technologies

We use cookies and similar technologies for session management, analytics and performance, fraud prevention and personalised content. You can control cookie preferences through your browser or the cookie settings available on our site. Disabling certain cookies may affect site functionality.

Information sharing and third parties

We share data with service providers that perform functions on our behalf such as payment processors, identity verification, analytics, customer support and hosting. We may also disclose information where required by law or to protect our rights, and in connection with a business transfer. We require third parties to protect personal information according to appropriate standards.

User rights and choices

Users may request access to, correction of, or deletion of personal data held by us, and may object to or restrict certain processing where applicable. To exercise these rights contact [email protected]. For identity and security reasons we may need to verify requests before taking action. Some information may be retained where required for legal or regulatory obligations or to resolve disputes.

Access, correction and account closure

You can update basic account information from your account settings. To close an account or request deletion contact [email protected]. Account closure does not necessarily erase all records immediately if retention is necessary for legal, fraud prevention or regulatory reasons.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site with an updated effective date. Continued use of our services after changes indicates acceptance of the revised policy.