Contact Us
Need help? Our support team is ready to assist players in Canada with questions, account-related issues, technical concerns, or general feedback. Use live chat for quick answers, email for document and account requests, or call our support line for urgent matters. We can help with deposits, withdrawals and payment methods, verification and account settings. You can also upload documents securely via the account area. Contact us any time and we’ll respond through the channel you choose.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat and email support for account, deposits and withdrawals) |
| General Enquiries | [email protected] (billing, verification queries and general info) |
| Affiliate Enquiries | [email protected] (partner sign-up and commission enquiries) |
| Phone | +1 613 482 7194 (phone support for urgent account issues) |
| Working Hours | Mon-Sun, 09:00-02:00 ET (support available across channels) |
Email assistance
Email is the preferred way to contact us for detailed requests, account-related issues, or when you need to send documents or explanations. Please email [email protected] with a clear subject line, include your account details and up-to-date contact information, and attach any relevant files. This helps us process your request faster and avoid unnecessary delays.
Send us a message
Response Time
Our support team aims to reply quickly. Most inquiries receive a response within one business day. Some straightforward questions are handled the same day, while issues that require verification, account checks, or escalations can take longer depending on their complexity. We'll keep you updated on progress and provide an estimated timeline when extra time is needed.
Feedback
We’d love to hear your feedback, suggestions, or ideas to improve the site. Send thoughts about games, payments, promotions, or anything that would make your experience better. All submissions are reviewed carefully by our team and used to guide updates and fixes, so your input directly helps us improve the service and overall user experience.